Vixivo

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If you have any questions regarding shipping please email: [email protected]

Our client advisors are available to answer your questions Monday – Saturday (9AM – 6PM CEST), excluding holidays,

SHIPPING

All our products are made to order, therefore our expected delivery times are longer, so delivery is free worldwide

RETURN POLICY

Exchanges / refunds will be issued up to 14 days from the date the product was received.
Please make sure that you have carefully reviewed your order before finalising your purchase.

In order to return an item, you must meet the following conditions:

The return must be sent back within 14 days of the delivery date.
The item must be in its original, unused, unaltered and unwashed condition.
The item must be returned with tags and packaging.

We are unable to refund your original or return postage costs unless the product is faulty / incorrect.

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